FAQ Frequent Asked Questions

1. How can I pay you?
   A.We accept PayPal and credit cards as Visa and Mastercard (please consult us)
2. What is sterling silver and does it have hallmark?
   A.Sterling silver is a mixture of silver containing 92.5% pure silver and 7.5% other metals, usually copper. Every sterling silver piece carry ".925" hallmark on it. 
3. Will sterling silver jewelry including rhodium plated tarnish?
   A. Sterling silver is sensible to humidity, creams, lotions, ointments and perfumes. Its oxidation/tarnish does not indicate that it is not of good quality; it is a normal characteristic of this metal that affects only the external layer of the jewelry. It can be easily eliminated with appropriate cleaning techniques.   Tip! apply your hair spray and perfume BEFORE putting on the jewelry.
4. How to take care of sterling silver jewelry?
   A. Avoid using the jewelry when working on heavy-duty jobs: electrical, mechanical, gardening , etc. Avoid wearing the jewelry in the pool and the ocean. Avoid keeping the jewelry in contact with chemicals, cosmetics, lotions and perfumes. Store the jewelry in a clean and dry place such as jewelry box. Tip! if you don't have expensive jewelry box, cheap plastic bag (Ziploc) works great too.
5. How to clean sterling silver jewelry?
   A. Sterling silver a precious metal and may require cleaning from time to time. Using a soft cloth, gently rub the silver several times. Do not polish with any abrasive material. Wash the jewelry with a liquid soap. Rinse the jewelry thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Tip! if you can afford a few dollars, buy silver cleaning solution and silver polishing cloth for a maximum shining result. You can purchase them from a department store or online store.
6. I bought a ring and it didn't fit me. Can I return it for a different size?
   A.Yes, return it if it doesn't fit you for resizing. We understand that not everyone know their ring size and we want to help you get the right size. 
7. Can sterling silver ring be re-sized, making a size bigger or smaller?
   A.Yes our sterling silver rings can be re-sized but only in our studio as most rings are composed from several rings that must match exactly the new size. Consult us.

If, for any reason, you are not completely satisfied, please contact us so we can try to solve the problem. If you want to return the product please send it in its original packaging withing 30 days from shipping and we will refund you.